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Client Relation Executive
Job Description
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Skills
Build trusted relationships with client Creating sales plans to generate revenue Advise clients on creating profitable processes Prioritise client satisfaction Understanding customer concerns Analysing customer data Client communication and meetings Conducts research on the competition Collect client feedback about their experience 2 more
Benefits / Perks
Reimbursements, Appreciation Programs, Learning Opportunities
State
, Kerala
District
, Ernakulam
Sub Location
Kakkanad
